Legal — Terms
Terms of Service.
Last updated October 26, 2026
These terms govern your use of this website and explain how we bill for our services. By using the site you agree to them. Any engagement with Twenty One Labs is also covered by a separate written agreement, which takes precedence if the two differ.
01Using this site
You may browse and share this website for lawful purposes. Please do not attempt to disrupt it, probe it for vulnerabilities without permission, or scrape it at scale.
02No professional advice
Content on this site is general information about our services. It is not tailored advice, and results described are not a guarantee of results for your business.
03Billing, cancellation and refunds
Pricing. The Growth System is $299 per month plus a one-time setup fee, which we quote before you sign up. Custom plans are priced in a written quote. Prices are in US dollars and exclude any applicable taxes.
Billing. Payments are processed securely by Stripe. The setup fee and your first month are billed when you sign up. After that, your card on file is charged automatically each month, in advance, and you receive a receipt by email. If a payment fails, we retry it and let you know; if it stays unpaid, we may pause the service until the balance is settled.
Cancellation. Plans are month-to-month, with no long-term contract. You can cancel any time by giving 30 days’ notice to [email protected]. The service continues through the notice period, and you are not charged after it ends.
Refunds. The setup fee covers work that starts as soon as you sign up, so it is non-refundable once that work has begun. Monthly fees are not refunded for partial months. If we charge you in error, we refund the mistaken amount in full.
You can update your card or billing details and download past invoices at any time through our billing portal. Questions about a charge? Email [email protected] and we will sort it out quickly.
04Text messaging program
Program: Twenty One Labs demo and support texts. By agreeing to texts on our demo booking calendar, or by entering your mobile number in the text opt-in chat widget on this website, you agree to receive text messages from Twenty One Labs about your demo request or inquiry, including confirmations and reminders, and replies to messages you send us. Message frequency varies. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help; you can also email [email protected]. Consent is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages. See our Privacy Policy for how we handle your information.
05AI chat
The chat on this website is an AI assistant. It can make mistakes, it cannot make binding commitments, and its answers are general information, not advice. Anything about pricing or scope is confirmed in writing before you sign up. A team member can follow up if you ask. Please do not share card numbers, government ID numbers, passwords or health information in the chat.
06Intellectual property
The text, design, code and brand assets on this site belong to Twenty One Labs or its licensors. Please ask before reusing them.
07Third-party links and services
This site may link to or load content from third parties. We are not responsible for their content or practices.
08Disclaimer and liability
This website is provided "as is", without warranties of any kind. To the extent the law allows, we are not liable for any loss arising from your use of the website.
09Changes
We may update these terms from time to time. The date at the top of this page shows when they last changed.
10Contact
Questions about these terms? Email [email protected].